Refund and Returns Policy for AL HAJ HASSAN UNITED CO
Thank you for shopping with AL HAJ HASSAN UNITED CO. We aim to ensure your satisfaction with every purchase. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below for information on how to return items or request a refund.
1. Returns
At AL HAJ HASSAN UNITED CO, we accept returns of unused and undamaged products within 30 days of purchase, under the following conditions:
- Eligibility: Items must be unused, in the original packaging, and in a resalable condition.
- Return Request: To initiate a return, please contact our customer service team at WhatsApp or email ([email protected]) with your order number and details about the product you wish to return.
- Return Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used parts that cannot be resold.
- Special orders or custom items.
- Items purchased more than 30 days ago.
- Items marked as non-returnable at the time of purchase.
3. Refunds
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original method of payment.
- Processing Time: Refunds will be processed within 60 business days maximum after the return is received.
- Refund Method: Refunds will be issued to the same payment method used for the original purchase. If you paid by credit card, it may take a few days for the refund to appear on your statement.
4. Damaged or Defective Items
If you receive a product that is defective or damaged, please contact us immediately at WhatsApp or email ([email protected]) with the following information:
- Order number.
- Photos of the damaged or defective product.
- A brief description of the issue.
We will arrange for a replacement, repair, or refund based on your preference, and we will cover the return shipping costs in these cases.
5. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, you must return the original product for a refund and place a new order for the replacement item.
6. Order Cancellations
You can cancel an order before it has been processed or shipped. If you wish to cancel an order, please contact us immediately at WhatsApp or email ([email protected]). Once the order has been shipped, it cannot be canceled, but you may initiate a return once the item has been received.
7. Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with a return or refund, please feel free to contact us.
